Get in touch with the Aurora Capital team

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Our team aims to give every user quick, friendly and well-informed support.

Whether you are new to automated trading or already manage a large portfolio, we can answer your questions, explain the features and help with any problem, day and night.

Leave your details in the form and tell us how we can help. A support specialist will review your request and reply as soon as possible, usually within one working hour.

Our office in Bogotá

Calle 93B # 19-21, Oficina 502, Bogotá, D.C., Colombia

Office hours: Monday to Friday, 8:00 to 17:30 (COT), with no walk-in service on public holidays. If you plan to visit, write to us first so we can book a time.

  • Call centre hours and waiting timeMonday to Friday, 8:00 to 18:00 (Colombia time, excluding public holidays). Waiting time: usually under 5 minutes by callback and up to 1 working hour by email.
  • Account managersAccount managers available 24 hours a day, every day. They call your number after you register.
  • Email[email protected]
  • Responsible departmentClient Support and Compliance.

Which team helps with what

Write to the right team and the answer comes sooner.

Account and platform

Activation, strategy setup, connecting your exchange by API, notifications and using the dashboard. Your account manager is the first contact.

Deposits and withdrawals

Status of a transfer, PSE, Nequi or Daviplata limits, and the documents still needed to release a payout. Read the withdrawal policy first.

Compliance and personal data

Identity verification, habeas data requests (access, update or deletion of your data) and AML questions.

Complaints

If something went wrong, describe the case with date, amount and account number. The full process is on the complaints page.